For our hosting products, Nucleus backs up data once a day at random times and only retains these backups up to 3 days. The terms of our backup policy may vary depending on the type of hosting plan you have and some hosting plans may not include backups at all.  Backups are provided as a courtesy and are NOT guaranteed. Customers are responsible for their own backups and web content and should make their own backups for extra protection. email accounts are not backed up.

Requests for Nucleus to help with restoring data form backups will be provided at service charge of $70 per request.

Our Head Office postal address is:
96 Grand Ave S, Suite 203,
Cambridge, Ontario, Canada  N1S 2L9