Technical Support is available to all of our clients. All problems relating to the services we provide are supported and will be handled promptly by our knowledgeable support staff. If you cannot find a solution to your problem in the support articles, please contact our office at the numbers listed below or send an email to support@nucleus.worldline.ca.
When you call our Tech Support line, from time to time you may not be able to speak to a Technical Support Analyst immediately. Please be patient as we will do our best to get to each caller as quickly as possible, if you cannot wait and prefer to leave a message, please follow our messaging system instructions and leave a detailed message our analysts will return your call as soon as possible, usually within the hour.
Technical Support Numbers:
Calgary: 403-509-4960
Edmonton: 780-448-0460
Toll Free: 1-888-466-6336
Technical Support Email:
General Support: support@nucleus.worldline.ca
Web/Hosting Support: websupport@nucleus.worldline.ca
Technical Support Hours:
Mon-Fri: 7:00am – 7:00pm (Mountain)
Weekends: 7:00am – 3:00pm (Mountain)
Technical Support Charges:
Broadband Technical Support is available at no charge except for dispatch and plan change service charges. Web hosting technical support is available at a cost of $40 to $70 per case.