Nucleus Fair Share Policy strives to provide its customers with a better Internet experience for everyone.

Nucleus, like many Internet providers in Canada, may from time to time be required to manage its network so that no application, service or user consumes more than their Fair Share of bandwidth which may impede the use and enjoyment of other users.

Nucleus’ Fair Share Policy is set out to improve every user’s online experience. For example, improved performance can be noted with: ‘Real-Time’ Browser Applications, Email Applications, Instant Messaging (IM), Online Gaming, Internet Radio, Streaming Video from Youtube, Netflix etc., as well, ‘client-server’ download services like iTunes, Mac Software Updates and Microsoft Windows Updates to name a few.

Nucleus is working hard to provide a better Internet experience for all Canadians. Fair Share dynamically modifies policies to balance available bandwidth and resources so valued customers get better Internet service – at all times.

Fair Share automatically responds to the changing network environment and subscriber usage patterns in real-time to ensure customers are always getting the fastest speeds possible. During peak times (4:30 P.M. to 2 A.M. EST.), customers may experience extended download or upload times when using Peer-to-Peer (P2P) file sharing, bulk transfers, operating system updates and application updates. Also, the quality of Real Time Entertainment (Netflix, YouTube, Flash Video, etc.) may be impacted when households are running many videos at the same time. Outside of this period, normal speeds can be expected. End-users may consider running these applications longer to complete their activities. Users may also want to consider using these applications or performing updates during the off-peak periods when there is no scheduled traffic management.

In an effort to reduce the risk of a customer router or modem being compromised, Nucleus has made efforts to block these commonly exploited ports :

TCP 80
TCP 443
TCP 8080

The Fair Share Policy is in place to ensure the best quality of Internet is available to the maximum number of users. Nucleus will update this policy as required from time to time.

Hosting Resource Usage

Nucleus monitors all CPU usage on WordPress, Shared Hosting, Shared Cloud Hosting, Cloud Server Hosting, Reseller Hosting, VMware Hosting, Hypervisior Hosting (HyperCubes), and VPS Hosting (cubes) plans. The limitations for each of our hosting options are explained in more detail below.

CPU Resource Restriction – Shared Hosting

Resource intensive websites can lead to server issues and, consequently, can result in account restrictions. Nucleus allows a maximum of Percent of CPU usage limit on our shared and reseller servers based on the package you are on. Hosting accounts cannot exceeds this limit.At this time, if the CPU usage, or any other usage limit for an account is found to be at maximum for the package you have, we will begin serving your data at a throttled rate. This means that your site will serve content slower until the CPU usage lowers. If this is happening, you may want to contact our sales department to see if another plan or solution maybe better suited for your needs.

Other Limits

Along with CPU, Win in motion also limits the following based on your hosting package:
– Disk Usage
– Disk IO
– Physical Memory Usage
– Virtual Memory Usage
– PHP Memory Usage
– Network Bandwidth
– Number of Processes

Our Head Office postal address is:
96 Grand Ave S, Suite 203,
Cambridge, Ontario, Canada  N1S 2L9