Nucleus Covid-19-update


  • If you are looking to pay your bill, you can do so through the regular Nucleus portal, by calling us at 1-888-466-6336 to process a credit card payment, or by sending a cheque or money-order to the Calgary office.

As concern around COVID-19 continues to heighten, Nucleus has been hard at work building our contingency plans to keep our entire Nucleus family safe and connected. Keeping our customer’s services connected, and the health and safety of our customers and staff are our highest priority. At this time, all of our service channels are open and agents are at the ready to assist you. We are closely monitoring the situation as it unfolds, and we will continue to update you of any developments on this page.

We appreciate your continued patience as we are experiencing higher than normal call volumes, and our wait times may be longer than usual.

For technical issues: Before contacting us with technical issues regarding Internet or phone, please first try the following steps to reset your modem, which can resolve many minor issues with a fresh connection:

  • Unplug the modem from the power supply, and wait for 30 seconds
  • Plug the modem back in, and allow up to 10 minutes for the modem to reconnect
  • If you are still experiencing issues, please call us at 1-888-466-6336

For billing & payment: You can check your balance, make or review payments, or change your payment options using the Nucleus Customer Portal.
For other issues, please call 1-888-682-5387 to speak with someone.